Refund policy

Live Animal Arrival Guarantee

Branham’s Itty Bitties provides a one-hour live-arrival guarantee beginning at the carrier's recorded delivery time.

To qualify for this guarantee, customers must meet ALL of the following requirements:

• The package must be opened within one hour of the carrier's recorded delivery time.

• A continuous, unedited unboxing video must be recorded.

• The video must begin BEFORE any tape, seal, or packaging is cut or opened.

• The video must clearly show the unopened package, the entire unboxing process, and the spider.

• Any deceased or seriously distressed spider must be reported to Branham’s Itty Bitties within one hour of the recorded delivery time.

• The unboxing video and any requested supporting photos must be provided with the claim.

The live-arrival guarantee expires one hour after the carrier's recorded delivery time. Branham’s Itty Bitties is responsible for the live animal only during this one-hour guarantee period. We are not responsible for the animal's health, condition, or survival after this period has expired.

Claims that do not meet all requirements may be denied.

Approved claims may receive a replacement spider or store credit, depending on availability and the circumstances of the claim.